During May / June of this year, before I headed to Market, we conducted a brief survey of almost 100 customers. We REALLY wanted to know what you guys love, want and need from us... You probably thought we forgot about your suggestions, but we've been working on it throughout the Summer and especially for the Holiday Season. So here's what we found you want and here's what we're doing about it:
1. Lot's of New Items: Absolutely! I'm all about bringing in new stuff every week. And we do have so many new items coming in; let's just say we're keeping our UPS and Fedex men quite busy these days! Check our website AND our Facebook page regularly as we will be posting our new Monogrammed Gifts weekly.
2. More Monogrammed Baby Gifts: You are so right! This is an area where we need to improve considerably. I have to be honest: because we do carry lots of Bridesmaid Gifts (and our Brides love us!), we kind of "forgot" about our Baby Gifts department. That is about to change... we have added several new items and come January, we will have tons of new Monogrammed Gifts for Baby!
3. More Eco-Friendly Gifts: I totally agree... Our store currently carries the most fabulous line of enviromentally friendly re-usable bags. Our Eco-Chic bags are not only practical and eco-friendly, but totally cute to carry around. You can find them under our Monogrammed Tote Bags section. And more to come...
4. Don't Run Out of Certain Items: OK, this is a tough one! We rely on so many different suppliers and when they run out, we run out. Some of our special prices are one-time deals given to us by our vendors and items within a certain price range tend to sell out quicker than others. So when you see something you like, grab it girls! It may be gone when you come back! :)
5. More Gifts Under $20: Wow! This is the one area where we have worked really hard, especially before we chose our Christmas Gifts for the store this year. Do you realize that over 50% of our monogrammed gifts are currently priced under $20?! We're all on a budget, right? But that doesn't change the fact that we all want to give a nice gift to everyone on our list!
What you love about us: Our quality, our prices, coupons, deals and giveaways!!! OK, the only way to find out about all those is by being on our mailing list! If you are a current customer, you're already on our list. If you haven't shopped with us yet (why not???) hop on over to our Facebook page and click "like" then click "Join our List"!
This was an awesome experience and we learned a lot from it. Our wants and needs are pretty basic for most of us: we all LOVE to give; this desire was placed within us since birth. We love to give cute gifts and love to see our friends' faces light up when they open them! We should all be able to purchase the perfect gift (monogrammed, of course!) at the right price. That has been our belief from day one and will continue to drive where we take our store in the future.
The Monogram Divas